Refund policy

No Refunds

All sales are final due to all items being made-to-order. We do not offer refunds on any purchases made through our website.

Exchanges for Damaged or Defective Items

We truly care about your experience and stand behind the quality of every product we offer. If your item arrives damaged or defective, we're here to make it right and will happily exchange it for a replacement at no additional cost to you.

To be eligible for an exchange, please reach out to us via email within 14 days of receiving your order. To help us take care of you quickly, include the following in your message:

Your order number
A description of the damage or defect
Photos of the damaged or defective item

Once we've reviewed your request, we'll be in touch with next steps to get your exchange on the way.

Contact Us

To submit an exchange request, please email us at info@exhaledhope.com. We're happy to help!

By completing a purchase on our website, you acknowledge and agree to this policy.